Privacy Policy

1. Introduction

Welcome to Huddl. This Privacy Policy explains how Cruzen Ltd ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our Huddl mobile application and website (collectively, the "Service").

We are committed to protecting your privacy and ensuring you have a positive experience on our Service. This policy outlines our data practices and your choices regarding your personal information.

2. Company Information

Company Name: Cruzen Ltd

Company Website: www.cruzenltd.com

Service Name: Huddl

Contact Email: contact@cruzenltd.com

3. Information We Collect

3.1 Information You Provide

• Account Information: Name, email address, location, parent status
• Profile Information: Profile photo, bio, interests, children's ages (optional)
• User Content: Posts, comments, messages, photos you share in the community
• Communication Data: Messages with other parents, support inquiries

3.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, time spent, interactions, search queries
• Location Data: General location to connect you with local parents (with your consent)
• Log Data: IP address, browser type, access times, pages viewed

3.3 Information from Third Parties

• Social Media: If you connect via social media, basic profile information
• Analytics Providers: Aggregated usage statistics

4. How We Use Your Information

We use the collected information for the following purposes:

• Provide the Service: Create and manage your account, connect you with local parents
• Community Features: Enable posting, messaging, and community interactions
• Personalization: Customize your experience based on your preferences and location
• Communication: Send you notifications, updates, and support responses
• Safety & Security: Detect fraud, prevent abuse, enforce our Terms of Service
• Analytics: Understand usage patterns and improve our Service
• Legal Compliance: Comply with legal obligations and protect our rights

5. Information Sharing and Disclosure

5.1 With Other Users

Your profile information and public posts are visible to other Huddl users in your local community.

5.2 With Service Providers

We share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Analytics and performance monitoring
• Customer support services
• Email communications

5.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect the safety of our users or the public
• Defend against legal liability

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. You may delete your account at any time, and we will delete your data within 30 days, except where we must retain it for legal compliance.

7. Your Rights and Choices

7.1 Access and Update

You can access and update your account information through the app settings.

7.2 Delete Account

You can request account deletion by contacting contact@cruzenltd.com

7.3 Opt-Out of Communications

You can unsubscribe from marketing emails using the link in each email.

7.4 Location Data

You can control location permissions through your device settings.

7.5 GDPR Rights (EU Users)

If you are in the European Union, you have additional rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

8. Children's Privacy

Huddl is intended for parents and caregivers aged 18 and older. We do not knowingly collect information from children under 13 (or 16 in the EU). If you believe we have collected information from a child, please contact us immediately.

9. Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security assessments
• Access controls and monitoring

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our Service
• Improve performance
• Provide analytics

You can control cookies through your browser settings. For more information, see our Cookie Policy.

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on our website
• Sending an email notification
• Displaying an in-app notification

Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: contact@cruzenltd.com

Company: Cruzen Ltd

Company Website: www.cruzenltd.com

Service: Huddl

15. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at contact@cruzenltd.com